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Crapaud62
11-07-2017, 07:09 PM
Got my new Ultra Limited in mid May. Less than two months later it breaks down. Phoned HOG Assist who asked me if bike was petrol or diesel!
Bike was recovered and taken to Plymouth who fixed it under warranty as it was a faulty battery with dead cell. I then asked HOG Assist if they would return the bike to me in North Devon. They refused and told me I had to arrange it and pay the £236 myself.
Extremely pissed off and wish I had never bought this unreliable piece of shit.
Customer service is appalling after paying £24k+ for new bike. First and last Harley.

Paul P.
11-07-2017, 08:08 PM
Perhaps after you have calmed down (every right to be angry though) and you have got some miles under your belt drive you may feel different and then maybe after a couple of years it could be just another thing on your list (we all have one) of stuff that pissed you off in life. Plenty of people can see and raise on this sort of subject.

devon.john
11-07-2017, 08:32 PM
sorry you had a problem ,,,,,, but its a battery problem ,,, so how is that unreliable,,,, now Plymouth Harley haven't treated you right ,, i would get in touch with Harley i am sure they will sort you out ,

john

Halal Tim
11-07-2017, 08:46 PM
Never mind the battery.
Wait till the coolant pump blows and the tin foil wheel bearings go south in less than 10K.
Not to meniton the wafer thin paint and the dodgy sat nav that needs continual downloaded updates.

Then you can complain.
:D

El Hombre
11-07-2017, 08:55 PM
Plenty of good Shovelheads on Ebay, err sorry! Seriously, my mate had a nightmare with his new Indian. All sorts of aggravation with the dealer and it's still going on. So many people are just totally incompetent and it happens all down the line and in so many areas of life. You probably have a very good bike and once it's teething problems are sorted you will be very happy.

Rod.

Crapaud62
11-07-2017, 09:00 PM
How is that unreliable you ask? Well it was dead and wouldn't run! That counts as unreliable in my book if it won't start.
Not fault of Plymouth, they have been helpful. HOG Assist were simply rude and unhelpful. Harley UK told me to arrange recovery and pay the £236 cost myself. You think that is acceptable on six week old bike?

Ulysses
11-07-2017, 09:00 PM
Got my Ultra Limited end-April and put over 2,500 s/miles on it so far without a single issue. Can't say that about the Road King Classic I bought in 2008.

Any bike/vehicle can have an issue. It is how you are dealt with that really matters IMHO. By what you state, I would suggest Plymouth HD messed up on this occasion and you should consider taking it further.

TomG
11-07-2017, 09:51 PM
Any bike/vehicle can have an issue. It is how you are dealt with that really matters IMHO. By what you state, I would suggest Plymouth HD messed up on this occasion and you should consider taking it further.

Agree with that. I would have been really unhappy with Plymouth. It would have cost them peanuts to put it in one of their vehicles and get it back to him.



Have you paid to get it back to you Sid, or has it been sorted?

mr. pitts
11-07-2017, 10:01 PM
Sid, sorry you've had a bad experience so soon in ownership. A battery can go south in any vehicle. Plymouth have done their bit by replacing it under warranty. If you'd rung the AA or RAC, they would have taken your bike to the dealer & that would have been that, they would not return your bike to you, so HOG assist have done their bit. I think for me, alarm bells would ring if they asked me if my bike was a diesel. WTF? But, at the end of the day they are just a recovery service. I once had an AA man ask me if my car was two or four stroke & he didn't have a spark plug wrench to fit it anyway. Again, WTF? I appreciate that you're pissed off, but everyone has done what they promised they would. I had issues with my (then) new Transit & it took them a good two weeks to sort out a simple repair under warranty, so Sid, you ain't on yer own by any means. I'm sure we all wish you better luck for the future. Shit happens, even if you spend 24k. Try not to let it cloud your judgement.

ss2
11-07-2017, 11:45 PM
Can happen with any marque. I bought a Triumph new a few years ago and had nothing but bother with it. Worse thing was, the dealer had a six week waiting list to get it fixed everytime it went in. Shit when I use my bikes for commuting. I was a happy chappie the day I heard the dealer had lost the Triumph franchise, though they still have, Suzuki, Yamaha, Kawasaki, Ducati, KTM and more somehow.

Go get your bike and enjoy it while the weather's warm fella. That's my advice.

Rick
12-07-2017, 12:47 AM
Can only echo what has already been said - shit happens, defective batteries are not exclusive to H-D's! Annoying - you bet, but Plymouth honoured the warranty from a bike bought from another dealer. I would not waste several hundred quid having it delivered - get down and fetch it back and crack on!

howo
12-07-2017, 11:23 AM
Working on the assumption there's always someone worse off.
Triumph 1050 bought new in 2008 had a useless clutch and four 4 years i waz constantly taking it in to be looked at and every time waz told there was nothing wrong with it. Finally the factory admitted the design of the clutch waz crap and replaced it with a new and redesigned clutch (i had to pay labour). 4 years with a busted bike i couldn't sell / fix or ride with confidence.

My 2010 RK is going to blow up pretty soon (25000 mls). Mechanic agrees there's something not right, cant put his finger on what it is so advised me the cheapest way to sort it ie possibly not £1000's in labour looking for it was to ride it till it dies. SO here we go again riding a bike with out much joy, waiting for the inevitable.

That's Life unless your rich or can strip out a primary an gear box and fix stuffs lol which i may have to learn come the cooler months.

good luck with urs :)

Fast Lane
12-07-2017, 01:34 PM
Mechanic agrees there's something not right, cant put his finger on what it is

You need another mechanic.

Little Edmund
12-07-2017, 03:44 PM
Hi Sid
Sorry to hear of your experience with your new bike.
Ive got a new street glide special and its just turned 3k. Ive had great times on mine without issue, Naseby fields , Irish bike festival and the Lakes rally last weekend. Its probably pissed you off so soon after taking ownership and i wish you many miles of enjoyable riding.
Keep smiling and enjoy the summer months

cheers Glenn

howo
12-07-2017, 03:54 PM
You need another mechanic.

i wish u lived jus round the corner Alex :) id be your best friend lol. Ive a wish list a mile long -------------->

Crapaud62
12-07-2017, 07:17 PM
Ok. Bike now sorted. And I'm sorted too!
First lesson learned is not to post when still extremely angry.
I was angry as HOG Assist were rude, ignorant and unhelpful.
Harley UK couldn't give a shit and just told me to sort it and pay it myself.
However I have no complaint with Plymouth at all. Despite being extremely busy they managed to fit it in almost immediately and sorted it all out. Like me, they were waiting for Harley UK to see if they would come back to offer any help. When Harley failed to call back either me or them then Plymouth offered to deliver it back tomorrow. I managed to get to Plymouth and rode it back home this afternoon in the sun.
Still think HD UK customer service is poor.

devon.john
12-07-2017, 08:38 PM
good to see your a bit cooler Sid ,,,, the motor company only wants your money !!!!

now bond with that beast of yours !!!!

john

mr. pitts
12-07-2017, 10:14 PM
Know what you mean about poor service. I rang my local squealer for a set of plug leads & they reckoned it would take them a fortnight to get them. Still, they had stacks of t-shirts at 30 quid a pop...........

Oddjob
12-07-2017, 10:49 PM
Was it bought from Plymouth?

Rick
13-07-2017, 12:19 AM
Ok. Bike now sorted. And I'm sorted too!
First lesson learned is not to post when still extremely angry.
I was angry as HOG Assist were rude, ignorant and unhelpful.
Harley UK couldn't give a shit and just told me to sort it and pay it myself.
However I have no complaint with Plymouth at all. Despite being extremely busy they managed to fit it in almost immediately and sorted it all out. Like me, they were waiting for Harley UK to see if they would come back to offer any help. When Harley failed to call back either me or them then Plymouth offered to deliver it back tomorrow. I managed to get to Plymouth and rode it back home this afternoon in the sun.
Still think HD UK customer service is poor.

Glad to hear you took my advice and collected the bike Sid and that you've calmed down. It's frustrating I know, we all have tales - such is the joy of motorcycling, they all are light years away from the service we take for granted in the car industry!

Crapaud62
31-07-2017, 10:49 PM
Just passed the 3,000 mile mark with more than half those miles ridden in last 10 days in France. All good, enjoying grinding away the foot boards on French roundabouts.

BaZa
01-08-2017, 07:52 AM
Another reason to be in this club rather than HOG. Next years insurance get a policy with breakdown cover, sod HOG assist.
Carry on enjoying your bike. Have you met any members yet at HDRCGB meets, they will discuss with you all about diesel HD's. :D

wilkyman
13-08-2017, 01:42 PM
Also going along with the theory that there's always somebody worse off, try this one - a friend recently took delivery of his ?32K CVO and on riding home, went down on an oil slick deposited by a wagon after only 50 miles or so - result, a write-off, thankfully all met by the guilty wagon driver's insurance!After taking delivery of it's replacement, he needed to squeeze the 1,000 mile service in before our trip to Germany and Poland and it was duly taken in the day before we left. During the 1,000 miles, the oil pressure light began to display, and he was informed that there'd been a few like this and they would deal with it at the service, not to worry.After the service, the mechanic (technician?) took it for a brief ride to check all was well and the oil pump packed in, wrecking the engine in the process - my mate is now waiting the "necessary" twelve weeks to receive a replacement engine from H-D, after all the necessary checks were made for who was to "blame". No summer for him!Then, after taking stock, he decided to strip down his old Francis Barnett and get it roadworthy while he had the time - this is three years after his garage was flooded - on loosening the cases, he discovers that it's full of rusty floodwater!!!

howo
13-08-2017, 02:08 PM
During the 1,000 miles, the oil pressure light began to display, and he was informed that there'd been a few like this and they would deal with it at the service, not to worry.
There ya go thats the 1st mistake :P

but omg!! a tail of woe indeed

Fast Lane
13-08-2017, 08:42 PM
the oil pump packed in, wrecking the engine in the process

Milwaukee 8?

Battersea
14-08-2017, 07:54 PM
When I looked at the photo's that Alex put up a while ago it looked to me that the oil pump rotor turns in the crankcase. If this is the case any debris (small or large) that goes through the pump would likely wreck the crankcase - madness in my eyes.

wilkyman
15-08-2017, 01:58 PM
Milwaukee 8?Brand new Glide CVO Alex, so I assume so!

Army
16-08-2017, 02:21 PM
Mmm it sounded like oh M8 ah well, but hey I covered just short of 2000 miles on my M8 in just over 3 weeks and I couldn't fault it in fact in my opinion a great engine much quicker than a twin cam but yes early days but didn't we all say that about the twin cam

Crapaud62
28-01-2018, 05:17 PM
Bike has failed again. Battery discharged down to 5 volts. Harley UK sent me patronising and condescending email telling me that their bikes have "big powerful engines but unlike cars, only have little batteries. They also state it must be connected to a Harley battery tender at all times when not ridden.
Now have an " Check engine" light on dash.

mr. pitts
28-01-2018, 06:25 PM
Well, for once, Sid, they told the truth. They do have big engines & small batteries. It is also a very good idea to leave the bike connrcted to a battery tender when not in use for that very reason. I always do just that. Every vehicle on the planet has an Achilles heel, & with HD, it's the charging system, always has been, it seems. 3 components. Battery, rotor/stator assembly & regulator. One failure CAN feck the others up, had to replace all 3 on my first HD. You've had some bad luck, but at least you're getting it fixed under warranty. Happy days, soon be summer.

Crapaud62
28-01-2018, 08:21 PM
Where did I say it was being fixed under warranty? HD UK have just said "tough shit" and don't want to know. The fact that the battery can be fully charged one minute and completely dead the next morning is my fault for not connecting it to a battery tender. I never have this problem with any of my other bikes. And the "Check engine" light?
Really wish I had never bought it. Love it when it is running but too unreliable to be used for serious travel.

Oddjob
28-01-2018, 08:48 PM
How long has it been stood Sid, mine lasts about 2 weeks this time of year if it's not on the Optimate, the security system is a drain.

During the summer, I'm always on it so I don't know if there's much difference.

If it's any consolation, my Goldwing was the same in 2007/8.

mr. pitts
28-01-2018, 08:51 PM
Sincere apologies.

Paul P.
28-01-2018, 08:57 PM
I was convinced that back in 1985 there were batches of below par batteries on the early evos, had lots of examples but HD wouldn't wear it. Even these days I still find a past '85 model owner who says "yeah, I had a battery fail".

Gizmo
28-01-2018, 09:32 PM
How long has it been stood Sid, mine lasts about 2 weeks this time of year if it's not on the Optimate, the security system is a drain.

During the summer, I'm always on it so I don't know if there's much difference.

If it's any consolation, my Goldwing was the same in 2007/8.

I charge my Fatboy once every 4-6 weeks when its not used, never ever left on charge continuously and it has never gone flat on me. Depending on what security module you have you can set the hybernation mode which reduces battery drain if the bike is left standing over winter. Worth checking the manual.

Oddjob
28-01-2018, 10:16 PM
I charge my Fatboy once every 4-6 weeks when its not used, never ever left on charge continuously and it has never gone flat on me. Depending on what security module you have you can set the hybernation mode which reduces battery drain if the bike is left standing over winter. Worth checking the manual.

Manual ??? What sort of bloke are you? :cool:

Crapaud62
29-01-2018, 10:56 PM
Harley UK gave me a number to call for HOG Assist. I called it and I was told that HOG Assist no longer exist! You couldn't make this shit up!

Luckily, the technician from Jersey Harley phoned me and we went through the fault codes and cleared them. Hopefully it is sorted , for now.

Army
30-01-2018, 06:21 PM
I aint heard that HOG assist have vanished but on the tale of the M8 I can only say I've had 2 of em and so far its a great engine but time will tell as I said previously every time a new motor appears i.e. Evo or M8 or even the Triumph Rocket 3 we all go Mmm a rubber grommet fell of my side panel oh dear they've got it wrong again.

Fast Lane
30-01-2018, 07:52 PM
Evo or M8 or even the Triumph Rocket 3 we all go Mmm a rubber grommet fell of my side panel oh dear they've got it wrong again.

Unfortunately the M8 engine problems are much more serious than just bits falling off ...

Army
01-02-2018, 07:36 PM
well fingers crossed mine doesn't go bang, I know at least 10 Harley riders that currently own a M8 without any problems so are we on about a couple of bikes that have failed or are we discussing something on a bigger scale that affects numerous or all of the M8s so are we suggesting that the M8 has been built with major problems due to inept engineering

Dredger
02-02-2018, 09:31 AM
On my CVO 110 springer the battery never seems to last more than two years. I use an optimate for most of the year, and even have tried removing the battery from the bike during the winter months and charge it on the bench, but no matter what they still do not last.
I think the batteries are good quality, but the grunt needed to start these larger engines is too much, causing the batteries to fail. when the voltage drops too low then the current and heat builds in the starter windings causing that to over heat which means a new starter eventually.
The next failure could be the charging reg having to work overtime to keep up. Hey ho, its only money after all.

Fast Lane
02-02-2018, 12:04 PM
are we on about a couple of bikes that have failed or are we discussing something on a bigger scale that affects numerous or all of the M8s so are we suggesting that the M8 has been built with major problems due to inept engineering

There is an issue with the transmission fluid migrating into the primary cavity through the hollow mainshaft. Numerous instances have been recorded that seem to occur faster when the motor is regularly operated at above 3500 RPM which is nothing for the so called performance capability of the M8. It isn't obvious and usually goes unnoticed as it's not an external oil leak. Have a look at your transmission fluid level and advise your mates to check also. If it's low then you'll find it in the primary - this is possibly the only time when HD's recommended SYN3 in both holes could be justified ha ha! The way you'll know this is happening is that the transmission will start whining, it'll gradually become harder to find neutral and the clutch may start to slip. I haven't heard of any permanent damage occurring but still it's a fault that needs to be rectified. HD released a document TA0022 on September 27th last year about this but so far there's been no further info, just their acknowledgement of the problem.

Then there's the ongoing oil pump revisions due to poor scavenging which leads to sumping and overheating ...

Then there's the loose fit exhaust valve seats causing 25% leakdown ...

Army
03-02-2018, 09:52 AM
cheers for the heads up the only issue that I had heard about is the tensioner on the primary not releasing so any slack that appears on the primary the play was not corrected by the adjuster but this is supposed to be a quick fix that only required the adjuster to be moved on the 10k service so that it will release.

mightytharg
07-02-2018, 10:14 PM
There is an issue with the transmission fluid migrating into the primary cavity through the hollow mainshaft. Numerous instances have been recorded that seem to occur faster when the motor is regularly operated at above 3500 RPM which is nothing for the so called performance capability of the M8. It isn't obvious and usually goes unnoticed as it's not an external oil leak. Have a look at your transmission fluid level and advise your mates to check also. If it's low then you'll find it in the primary - this is possibly the only time when HD's recommended SYN3 in both holes could be justified ha ha! The way you'll know this is happening is that the transmission will start whining, it'll gradually become harder to find neutral and the clutch may start to slip. I haven't heard of any permanent damage occurring but still it's a fault that needs to be rectified. HD released a document TA0022 on September 27th last year about this but so far there's been no further info, just their acknowledgement of the problem.

Then there's the ongoing oil pump revisions due to poor scavenging which leads to sumping and overheating ...

Then there's the loose fit exhaust valve seats causing 25% leakdown ...

Quite a bit of chat about the exhaust valves and sumping on the CVO Harley forums.

Enough to dissuade me from even considering a M8 motor at the moment.

To be fair there may be many happy M8 owners out there and it's not as if my current bike has succumbed to any of the known twin cam weaknesses just yet, but still, I wouldn't be clamouring to upgrade to a Milwaukee 8 right now. It appears that HD is still scratching it's head over some of the sumping issues and the aftermarket hasn't come to the rescue yet.