Quote:
Originally Posted by kevscrivener  The only caveat to that is if someone who has a personal grudge gives a misleading report which screws a genuine bloke.
The comeback to HDRCGB could be catastrophic. |
I'm with you on this one. Never mind the comeback on the club - what about the stigma that could stick without foundation to the business?
On a personal note we were once subject to a inaccurate comment which could have potentially harmed our business on this website by "Bilbo". You can see the thread here
http://www.harley-davidson-hangout.c...14-post14.html
What had happened in short is that a telephone message was left on a Wednesday (we are closed all day) and before we could call back on the following Thursday morning this was posted at 11am (we open at 10am)
http://www.harley-davidson-hangout.c...07-post13.html
Now, my point is that one persons dissatisfaction with our response times without realising that we were closed was made to look like we provide bad service.
Without meaning to defend the "offending" mechanic in
this case I would like to make these observations.
It would appear that the business who originally carried out the work was not given the chance to sort the problem(s).
The bike was taken to another dealer who found the problem and rectified it. Only after the problems were rectified was the original business contacted.
The mechanic who made the errors was recommended
to "Bilbo" by a member of this club. I assume that he has, therefore, performed work to a satisfactory standard at some point.
Our own outlook on problems is that anyone can make a mistake;it's what they do to rectify that mistake that makes the difference between a cowboy and genuine good guy.
I'm not in favour of Kangaroo courts for this sort of thing. If you have a problem with a supplier or work carried out by a workshop take it up with the business concerned in the first instance - you can see from there whether you need to take it further.