Computer not responding

[Roger]

Originally Posted by Dave_Scott

Dont know if this is correct Roger,

Terrible low speed, should be at least 4x this for download. Try plugging your router/modem into the BT test socket - that's the main socket where it comes into the house, the faceplate comes off and you've got a socket behind. Turn off any cordless phones.

Does that make any difference?

Dial 17070 and press option 2 - quiet line test. Listen to the line, ther should be no noise. If you hear any pops & crackles - kick BT

What make/model router have you got?

[Roger]

Originally Posted by BaZa ®

Roger WHY???...is mine showing as Carphone Whorehouse Broadband server I'm AOL!

BBC NEWS | Business | Carphone Warehouse buying AOL UK

Originally Posted by BaZa ®

....and what you doing in Barcelona I'm meant to be staying at your house tomorrow

Exactly

[Dave_Scott]

Quote Roger:-What make/model router have you got?

A BT Home hub -C972 ?there is a short Aeriel on the top, with a Yellow Ethernet wire, Black power wire and a White phone wire coming out of the back.

Haven't tried moving the router yet as the sockets downstairs.

Just moved the router onto the window sill differant reading.



Tried the London one.

[Roger]

Login to the hub at http://bthomehub.home
username admin
password either admin or your serial number (sticker on the back/underneath)

Go to status page you should see your upload and download speeds there.

The other possibility I thought of: Do you download much? Movies & Music. BT will throttle your internet speed if you go over. Depending on your contract this can be 10Gb, 15Gb or 'Unlimited' each month

[Brigg]

Originally Posted by Dave_Scott

Bloody thing, anyone know why my computer keeps running slow, then freezes up and not responding, i've done all the things like deleting temp internet files, defrag and disc clean up,
Some times its fine, other times a real pain.
It doesn't happen at peak times either,
Any help appreciated,

CLICK ON YOUR START MENU - CLICK ON RUN - TYPE IN PREFETCH...

THIS OPENS UP A DIRECtORY WHERE ALL YOUR TEMPORARY INTERNET CONNECTIONS ARE STORED WHICH KICK IN WHEN YOU START UP YOU COMPUTER... DELETE THE LOT... ITS CLEANSING AND WILL DO YOUR PC NO HARM... JUST RUN QUICKER....

Brigger

[Dave_Scott]

Originally Posted by Roger

Login to the hub at http://bthomehub.home
username admin
password either admin or your serial number (sticker on the back/underneath)

Go to status page you should see your upload and download speeds there.

The other possibility I thought of: Do you download much? Movies & Music. BT will throttle your internet speed if you go over. Depending on your contract this can be 10Gb, 15Gb or 'Unlimited' each month

Couldn't get through on your link Roger, so went into BT Broadband Help Q&A typed in speed then tested, here's the result, all double dutch to me.




Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 704 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1250 kbps
Actual IP throughput achieved during the test was - 546 kbps

If you wish to discuss these results please contact your ISP. If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance. Your test has completed please close this window to exit the performance tester.


Quote Brigger,CLICK ON YOUR START MENU - CLICK ON RUN - TYPE IN PREFETCH...

THIS OPENS UP A DIRECtORY WHERE ALL YOUR TEMPORARY INTERNET CONNECTIONS ARE STORED WHICH KICK IN WHEN YOU START UP YOU COMPUTER... DELETE THE LOT... ITS CLEANSING AND WILL DO YOUR PC NO HARM... JUST RUN QUICKER....

Brigger
Thanks will try that now.

[Roger]

Originally Posted by Dave_Scott

Couldn't get through on your link
Your DSL connection rate: 704 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1250 kbps
Actual IP throughput achieved during the test was - 546 kbps

BT are saying you have a 1250Kb/s (1.25M) connection that is only connecting at 704Kb/s and only actually delivering 546Kb/s

What is your ADSL Speed supposed to be?

Try here to see what BT say you can get: BT Broadband

It's not great, it says I can get 6.5Mb when I can actually get 20.5Mb/s but it'll give us an idea

[Dave_Scott]

Tried that, it wouldn't let me copy it so here goes:-

Availability checker.

Your exchange is ASDL enabled and our initial test on your line indicates that your line should be able to have a ADSL broadband service that provides a line rate up to 512 kbps, however due to the length of your line a engineer visit may be required, who will where possible supply the broadband service.
Our test also indicates your line currently supports a potential ADSl max broadband line rate of 500 kbps or greater.

Your exchange is planned to have ADSL WBC by 31/3/09.
Our test also indicates that your line currently supports a potential ADSL WBC broadband line rate of 500 kbps or greater.

Phew!!!

[Roger]

That's the problem - needs an exchange upgrade

[Dave_Scott]

Nothing I can do then, oh well have to wait for them to upgrade, poor show I think,


Thankyou Roger for your time and help in the matter, at least now I won't have to go out and buy another PC, as did Old Mo, and to Brigger, I now know a bit more about pc's

Still all double Dutch to me, it might help a few other people on here with similar problems.